Air Conditioning and Ventilation

Guests

Thorough ventilation of the apartment during your stay is strongly advised.

Accommodation

• • The supply of fresh air to all Central Air Conditioning Units has been increased.

• • Air recirculation is avoided.

• • Continuous operation of Central Air Conditioning Units to avoid the multiplication of microorganisms.

• • All public areas are adequately ventilated.

• • The replacement of filters for Central Air Conditioning Units will be done according to the maintenance schedule taking all protective measures.

Common Areas

Guests

Use of the staircase is advised in order to practice physical distancing.

Accommodation

Common areas include the reception area, the staircase and the lift. The following measures apply:

• • Common areas are well ventilated. Hand sanitizers have been installed in all common areas of the hotel.

• • Special signs have been placed to deter guests from using the elevators. Elevators are frequently cleaned and disinfected.

• • Signs have been installed to remind customers to practice physical distancing.

• • Furniture has been removed to avoid overcrowding in public areas (4 people / 10 sq.m.).

• • Decorative objects and multiple-use objects have been removed.

• • All surfaces are regularly cleaned and disinfected.

• • Overcrowding in toilets in public toilets is prohibited.

Individual Hygiene Measures & Personal Protective Equipment

Guests

Personal Protective Equipment is available for the guests upon request.

Accommodation

Lignum Suites have taken measures to implement good personal hygiene practices in the workplace and oversees their continued implementation. Specifically:

• • Staff and third parties are informed and encouraged to comply with good personal and respiratory hygiene practices (hand washing – cleaning, nose and mouth covering during coughing or sneezing, etc.).

• • Appropriate facilities and required materials have been provided to employees and appropriate mechanisms for hand sanitization have been installed at the entrances / exits and in the common areas of the resort.

• • Staff has been supplied with the appropriate Personal Protective Equipment (PPE), in accordance with the special instructions of the National Public Health Protection Committee.

• • The adequacy of PPE stocks is regularly supervised.

• • Staff has been trained how to safely use their Personal Protective Equipment and their proper use is being supervised.

• • Third parties entering the hotel being supervised and informed to exercise social distancing and to use Personal Protective Equipment.

• • A program of rolling staff arrivals and departures has been implemented to avoid congestion and to ensure social distancing.

• • Staff has been informed and trained on the COVID-19 suspected case management plan.

• • Staff has been informed and trained on specific cleaning instructions in the event of a suspected COVID-19 case. Specifically:
    • • The person is asked to remain in their room with the door closed.
    • • Is immediately given a simple surgical mask and tissues.
    • • If a companion wishes to stay close, a simple surgical mask is provided to them and a recommendation is made to wash hands meticulously after each contact and not to touch their face.
    • • It is forbidden for staff members to enter the room and only one member of the staff deals with the guest’s requests.
    • • Used personal protective equipment is discarded in a closed rubbish bin.
    • • After the disposal of the protective equipment, hands are meticulously washed.

• • Employees and guests are urged to use stairs and avoid using elevators, where possible.

Staff

Accommodation

Each member of the hotel staff strictly adheres to the basic protection measures against COVID-19. In particular, employees practice the following personal and respiratory hygiene practices:

• • Frequent hand washing with soap and water for at least 40 seconds, before and after contact with money or guests’ items, before eating, before and after work breaks, after a visit to the toilet and careful hand drying with disposable paper towels and disposal in bins.

• • Covering nose and mouth during coughing or sneezing with a tissue or the inner part of the elbow.

• • Disposal of paper towels or other personal hygiene items used to disinfect work surfaces in a closed bin.

• • Avoiding shaking hands and close physical contact, keeping a distance of at least two meters from colleagues, guests or third parties in all workplaces, hotel rooms and rest areas.

• • Avoiding touching the front of the mask or face shield.

• • Avoiding touching of face with hands.

• • Informing the health officer in case of:
    • • illness or symptoms relating to COVID-19 infection or
    • • contact with a possible or confirmed case.

• • Staying at home in case of illness and informing the health officer.

• • Returning to the workplace only if the laboratory test is negative and after 14 days after close contact with a confirmed COVID-19 case.

Environmental Measures

Accommodation

• • All workplaces are adequately ventilated and air conditioning systems are regularly maintained.

• • All workplace surfaces, common areas and equipment are regularly cleaned.

• • In the event of a possible or confirmed case of COVID-19 infection, all areas will be disinfected according to the instructions of the National Public Health Organization.

• • Covered waste bins have been installed, where all disposable Personal Protective Equipment or other means used to disinfect work surfaces can be disposed of immediately after use.

• • Work clothes and Personal Protective Equipment are frequently cleaned and safely stored.

COVID-19 Suspected Case Management Plan

Accommodation

If a guest shows symptoms relating to COVID-19, the following procedure is followed:

• • The hotel’s health manager will report the vase to the National Public Health Organization who will then provide further instructions.

• • Patients who show symptoms of respiratory infection, will receive a simple surgical mask and tissues immediately.

• • If the patient has a companion who wishes to stay and take care of him, he will be given a simple surgical mask and be advised to wash his hands every time he contacts the patient.

• • Members of staff are advised to avoid entering the patient’s room unless absolutely necessary, in which case a member of staff will be selected to deal exclusively with the patient. Used protective equipment is discarded in a covered waste bin and is not reused.

• • After discarding the protective equipment, staff are required to wash their hands thoroughly.

• • If the COVID-19 test returns positive, the case will be reported to the National Public Health Organization who will then provide further instructions.

If an employee exhibits symptoms relating to COVID-19, the following procedure is followed:

• • The hotel’s health manager will report the vase to the National Public Health Organization who will then provide further instructions.

• • The member of staff will be asked to remain in their room with the door closed, until the lab results are returned.

• • Patients who show symptoms of respiratory infection (cough, sneezing, runny nose), will receive a simple surgical mask and tissues immediately.

• • All surfaces and equipment that have come into contact with a patient are thoroughly cleaned.

• • An investigation is carried out to determine the possible exposure of other employees or guests, who will then be asked to follow the instructions of NPHO.

Cleaning and Disinfecting a Patient’s Room

Accommodation

• • All surfaces in contact to a patient are thoroughly cleaned.

• • Housekeeping staff are required to use a simple surgical mask, gloves and a disposable waterproof robe.

• • After removing their gloves, staff are required to wash their hands thoroughly.

• • Fabrics are cleaned with a steam device (temperature> 70°C).